The Power Of The Inbound Call
November 17th, 2008 Posted in Dan Kennedy
The phone rang persistently in the little shoe store where I was buying a pair of shoes. Finally, after six rings, the clerk at the counter said, "dammit, I'm busy", but grudgingly answered the phone. Guess how he must have sounded to that caller!This attitudinal error must occur a million times a day in every type of business, as the incoming call "interrupts" the "important" work.
Somehow, you must educate, motivate and staff so that the response to the inbound call is enthusiastic - it's OPPORTUNITY CALLING!
Every inbound call is an opportunity to impress, make a friend, make a sale or upsell.
Inbound Call Management can dramatically improve a business' profits.
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