Power Of The Q & A Sheet
One application of "answering objections" that is very effective in a direct-mail package is a separate piece or booklet of "Questions And Answers." This often has higher readership than other enclosures, and provides an opportunity to simulate the give-and-take of personal selling, so that the prospect feels represented.
COMMON OBJECTIONS AND WHAT TO DO
1Price Objection: Explain quality, superiority, service (justify price). Break down into units amount so the $360 price only comes to $1 a day. Price is relative - competitor may be cheaper but what about quality and service. Point out any differences in the products.
1I Can't Afford It Objection: Point out terms and use the "selling money at a discount" technique.
1Unknown Objection: Use testimonials, discuss your association with company, validate it's management, products, service, etc.
1Product Is Too New Objection: Show test results, testimonials, newness means progress, your company has not spent a lot on advertising but has chosen to put their money into research, development and improvement.
1Product Criticism Objection: Use facts to overcome criticism, don't get defensive. Express faith in the company.
1Rumor Objection: I heard, such 'n such. If it's unfounded, explain why. If someone had an actual problem, explain what was done to correct it. If it's a complaint from someone they know, offer to talk to them and see what you can do about fixing the problem.
1Personal Tie Objection: I've done business with them so long, they're family, etc. Discuss product or service superiority. Go for a portion of the business; don't try to get it all, then give them a good reason to switch completely.
1Satisfied And Loyalty Objection: Point out savings, benefits, superiority, first duty is to themselves. Allow a test situation to help them break those ties.
1I Have To Talk It Over Objection: Usually this pertains to a spouse. Point out other decisions they make by themselves. If it doesn't work arrange a meeting as soon as possible. Preferably call them then and get approval or meeting set-up.
1What We Have Is Still OK Objection: Focus on new featues which makes other product or service obsolete. Demonstrate increased production, efficiency, savings, reduced maintenance costs, etc.
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